Healthy Desk Tips for Call Center Agents

If you are a call center agent or rep stuck at a desk all day you may find you are more prone to getting tired, having stiff achy muscles and a sore back, hips, shoulders and so forth. Not good!  To ensure you are sitting comfortably, here are my top tips for working safely at your desk.

1. Both feet should be flat on the floor. This prevents the front of the seat pressing into the backs of the thighs and impeding the circulation to the feet. In this position, the body weight is evenly distributed over the thighs and the buttocks.

2. Correct seat depth. There is room for a clenched fist between the back of the knee and the edge of the seat, and the back is against the backrest.

3. The backrest provides lumbar support, (lower back.) When a person is sitting on a horizontal seat, the lumbar region tends to adopt a rounded curve, imposing a twisted or uneven load on discs. A correctly adjusted lumbar support will maintain the natural curvature of the back.

4. The armrests should be adjusted to provide support. This relieves unnecessary tension in the neck and shoulders. The arms may be supported by the armrests, the desk top or both.

5. Adjust the height of the desk. The forearms/wrists should be able to rest on the desk top.

Knowing that you can prevent much of your discomfort it beneficial; if your workplace does not have proper chairs, you may need to address it to the health and safety committee. It’s in everyone’s best interest to make sure you are comfortable at your desk.

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