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If you are a call center agent or rep stuck at a desk all day you may find you are more prone to getting tired, having stiff achy muscles and a sore back, hips, shoulders and so forth. Not good! To ensure you are sitting comfortably, here are my top tips for working safely at … Read more
Customer satisfaction plays an important role in determining the success of organizations. Through the use of customer satisfaction surveys, marketers are informed about consumer satisfaction regarding the products. Here are some pointers for conducting a good survey. The Usual Results of a Customer Satisfaction Survey Long reports usually come back to the company that requested the … Read more
As more and more companies are installing CRM software, it is becoming ever more important that employees have a good understanding of how to use the application. Here are some tips to ensure your team becomes up to speed with CRM quickly. HR should work closely with management and employees to ensure everyone knows their role … Read more
This is a story from my personal experience that showed me that caring for customers can lead to customer loyalty. I had only been in the store for about 10 minutes before a friendly shop assistant caught my eye. “Can I help you?” she said, smiling as she walked towards me. “Yes, can you tell … Read more
Giving great customer service every time is essential for a successful business. In this guest article we bring you some very useful tips to help you give great service – every time. Tips For Customer Service The most successful businesses aren’t the ones that can attract a lot of customers. They are the ones that … Read more